GMI

FX1184525117

Verified

Hong Kong China

While conducting normal trading on the GMI platform (server: GMI-Live07), I encountered abnormal market conditions on November 28, 2025: • Execution prices deviated significantly from actual market levels • Extreme, non-executable quotes appeared • Long positions were instantly liquidated at abnormal prices • Total loss: -282,416.72 USC Subsequently, GMI issued an urgent notice explicitly stating: • CME technical failure caused quote anomalies • Liquidity provider experienced irregularities • Market volatility was beyond platform control Since the official acknowledgment confirms this as an abnormal market and system anomaly event, per international industry standards, such losses should be re-settled by the platform at normal executable prices, not borne by clients at abnormal prices. I repeatedly requested a review from the platform, demanding: • Provision of raw tick data for the abnormal period • Provision of execution records from liquidity providers (LPs) • Re-settlement of abnormal orders at normal market prices However, the platform refused refunds citing “global unforeseeable circumstances beyond platform control” and declined to provide trade confirmation records. Real market prices cannot gap to such extremes during normal trading hours, and the official announcement itself acknowledged this as abnormal market conditions. Therefore, the refusal to review and compensate is clearly unreasonable. I will retain all evidence and prepare to escalate to: • FSC Financial Regulatory Authority • CME Market Data Dispute • Arbitration with upstream liquidity providers (LPs)

煜天

Unverified

Hong Kong China

Platform shows withdrawal successful 1760 USDT, transferred to TPK, TPK website is closed, customer service says they are contacting them, a month has passed in a flash, the client does not respond. Is it completely dead?

奔跑中

Unverified

Hong Kong China

GMI started submitting withdrawals after announcing its exit. In the early stages, a few transactions still came through, but later they simply stopped processing them. The platform shifted blame, saying the funds went to the PTK wallet. As customers, we don't know the actual situation. We opened accounts based on the platform, so withdrawal issues should be the platform's responsibility. For a 16-year-old platform to do something like this is truly shameless, a disgrace to the industry! They even try to justify running away with such high-sounding excuses. Now, no one can get in touch with them; they've really run away completely.

FX3831716102

Unverified

Hong Kong China

Not yet credited to this day, funds of $47,800 not received, GMI official does not respond

FX1726004131

Unverified

Hong Kong China

There's a total of 528 U, and now I can't even open the PTK wallet.

FX2796067924

Unverified

Hong Kong China

Account withdrawal has not been credited

FX1070521618

Unverified

Hong Kong China

The payment issued on December 18, 2025, has still not been received.

FX3114536636

Unverified

Hong Kong China

GMI has been a stable broker we've worked with for several years. Additionally, the withdrawal has not been credited to my account.

首富

Unverified

Hong Kong China

Withdrew $156,000 USD. The withdrawal showed as successful, but only $5,200 USD was credited. Withdrew yesterday, but funds haven't arrived. Today, the official Ptk website is inaccessible.

改名好紧张

Unverified

Hong Kong China

I have been using the GMI platform, but now it is shutting down and notifying all of us to withdraw funds. However, the funds have not arrived for three or four days. Is there a risk of the platform collapsing or running away? Please resolve the withdrawal issue as soon as possible.

FX3114536636

Unverified

Hong Kong China

GMI had been a pretty stable broker all along. This sudden cessation of operations has left us traders feeling quite disappointed. We've been working together for years—how could this happen? Additionally, my requests to withdraw two funds have both failed to arrive.

FX3114536636

Unverified

Hong Kong China

GMI had been a pretty stable broker all along, so this sudden cessation of operations has left us traders feeling rather disappointed. We've been working together for years—how could this happen? Additionally, I've requested two withdrawals, neither of which has been processed.

FX4267011646

Unverified

Hong Kong China

Black platform GMI, give me justice and return my hard-earned money! On the afternoon of November 28th, the exchange experienced a system outage, leading to endlessly widening spreads. Instead of maintaining orderly market conditions, the market maker excessively widened the spreads, causing my entire account to be liquidated. This was my first time trading, and I encountered this disaster. The platform has been utterly negligent. I communicated with my IB, who said they were discussing compensation with the platform, but days have passed with no update. Left with no choice, I must file a complaint to defend my rights. My IB also told me the platform decided to compensate by crediting the deposit amount for account cme1*** to the trading accounts. The so-called "compensation" amounts are shown in the attached image: 85 cents, 82 cents, 89 cents. Is this compensation? It's more insulting than offering nothing—are they treating us like beggars? The credited amount isn't even enough to cover the negative balance caused by the forced liquidation. Isn't this just moving money from one pocket to the other? What's the point? Is this their way of wiping the slate clean? Furthermore, they claim they will only compensate for orders held overnight from the 27th to the 28th. This is absurd! The incident happened at 4:14 PM on the 28th. Using the 27th as a reference is completely unreasonable. It seems you make all the rules, leaving us investors and users with no say at all. GMI, return my hard-earned money! Also, regarding the orders executed during the outage, I requested the transaction reports to verify if they were routed to the exchange, but you failed to provide them. With the network connection down, how could they have been routed? My account was liquidated by your internal system's excessively widened spreads—you wiped it out clean and are now evading responsibility by blaming the CME exchange's "stability." A broker's duty is to maintain a stable trading environment and ensure orders are smoothly routed to the exchange, not to make excuses when problems arise. I implore the relevant authorities to uphold justice for retail investors like us. Return my money, and I'm done trading. The total amount is $1,500 USD.

FX4023494587

Verified

Hong Kong China

The document tracking platform is easy to use.

Neutral

2025-07-11

紅塵堆里學山居

Verified

Hong Kong China

Manual mobile operation said to violate trading rules Deducted over $7,500 Suspected of losing money in betting against clients

Vivioo

Unverified

Hong Kong China

The GMI platform maliciously executed trades with slippage, causing the entry price to severely deviate from the real-time quote—a $40 discrepancy. This triggered my EA to repeatedly open positions, ultimately resulting in a complete margin call within two minutes! Moreover, the closing prices were at levels and points that never existed that day! Despite multiple communications, they refused any compensation and shifted all blame to market conditions! The lowest market quote that day was 4153. How could my long position have closed at 4130? This is malicious account liquidation! I demand full compensation from the platform!

FX3502713951

Unverified

Hong Kong China

On November 28th, the exchange experienced an outage, causing the brokerage's slippage to expand infinitely. This resulted in margin calls on my account and those of multiple investors. Although I use EAs for trading, each order placed by my EA includes a comment annotation. However, after the outage, spreads widened indefinitely, creating an extremely adverse trading environment. The brokerage has the responsibility and obligation to maintain the stability of the connectivity system. Yet, following the outage, the exchange failed to do so. 1. Orders placed by the EA lacked annotations, The platform system malfunctioned, and I reviewed every order. Orders without notes require a reasonable explanation from the brokerage. The brokerage cannot explain this. 2. Ridiculously, my EA orders hit take-profit targets, yet I still incurred losses during the closing phase. Over the past few days, I've been negotiating compensation with the platform, demanding restoration of the day's balance. Their response blamed the exchange outage, claiming EA trading was activated due to the exchange's failure. They even shifted blame entirely, stating other issues stemmed from our EA's gateway and were not the brokerage's responsibility. They directly attributed the problem to the exchange. Moreover, the exchange was down. During this complete external market disruption, orders never actually flowed to the market. Instead of settlement slips, GMI's internal system forcibly executed trades at pre-set prices. This internal execution prevented clients like us from obtaining true market prices, making it impossible to reasonably account for slippage or delays to mitigate losses. It also violates the fundamental duty of a service provider. All trades are recorded on video, and backend order logs clearly reflect this. The platform has yet to address this. Furthermore, GMI did not notify investors via email on the day of the outage until 10 PM—a classic case of hindsight. Telling us “there's risk now” is laughable. When my account manager advised “don't place orders now,” how could I possibly do so? My account was already margin called—how could I place any orders? Both my account and the investor's account are in a margin call state. What kind of market conditions could possibly cause an account to reach margin call? Other platforms' account managers proactively contacted clients to discuss compensation, yet GMI claims this is impossible. It's utterly ridiculous. Both platforms are regulated—why such a difference? My demand is simple: restore my account balance to its level at the end of the day.

FX2161089781

Unverified

Hong Kong China

Quotes are smooth without lag, and data releases do not cause market freezes.

Positive

2025-11-24

AX天晴了

Unverified

Hong Kong China

For example: Previously, I was only trading 1 lot of gold 0.03. When I recognized the trend and suddenly placed an order for 3 lots, I immediately got hit with an 8 USD slippage. As a result, this single trade lost over 1,000 USD, when it was supposed to profit over 1,000 USD. Shameless garbage platform—everyone should be careful and avoid using it if possible.

七月8046

Verified

Hong Kong China

It's stuck on pending review, I can't make a withdrawal.

FX2960789282

Unverified

Hong Kong China

Slippage and hidden spreads are too severe. The EA was only making a small profit, but after these hidden spreads appeared, it resulted in losses. I hope the platform can resolve this for me. I've been using this platform all along, and now I'm very disappointed.