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Amount Resolved (Past 30 Days)(CNY)

¥8,314,764

Resolved Cases

15511

Pepperstone is a fraudulent platform.
Pepperstone is a fraudulent platform. Their deposit and withdrawal channels malfunction frequently at crucial moments, whether intentionally or not, designed to cause clients to lose all their funds. My bank card was frozen due to their alleged involvement in shady dealings. Then, I was pressured by a man in a hat to sign a guarantee, which I tolerated, but in the end, they refused to compensate me for my losses. After that, they stopped replying to my emails and refused to communicate, only responding with "contact legal counsel" and "compliance." I hope everyone will be wary, and I hope the platform can help me recover my losses of 22,700.
  • Broker

    pepperstone

  • Exposure Type

    Unable to Withdraw

Hong Kong China

05-28

Hong Kong China

05-28

iux delay withdrawal scam and always sent template
I am opening this thread to document an unresolved withdrawal with IUX Markets and to ask whether other traders are currently experiencing the same pattern. For full transparency: I still have an active balance with IUX beyond this withdrawal. I am posting this publicly because six days of identical template replies, with no progression of any kind, is no longer something a private email exchange can resolve. --- **The Specific Pattern** Every email I have sent to support@iux.com over the past six days has returned the same template line — 'We are currently reviewing your case.' Each reply is missing all of the following: - No ticket progression or change of status - No compliance officer name or direct point of contact - No estimated completion date - No specific reason for the delay - No request for additional documents - No reference to any regulatory or compliance trigger
  • Broker

    IUX

  • Exposure Type

    Unable to Withdraw

Indonesia

05-28

Indonesia

05-28

The Worse and Severe Slippage and Suspected Fraud
I would like to share my experience with TridentPro regarding a hedging trading arrangement involving XAU/USD positions. I was introduced to a strategy where simultaneous Buy and Sell positions were opened on XAU/USD, supposedly to earn from positive overnight swap fees while keeping the trades hedged. The arrangement was presented as low-risk and legitimate. The introducer also appeared closely connected to the brokerage, and I was informed that IBs (Introducing Brokers) were allowed access to parts of the system to assist in client KYC approvals, which increased my confidence. However, on 25 August 2025, immediately after the forex market opened, the positions suffered severe losses and resulted in margin calls. Despite being hedged, the losses escalated rapidly within a very short time, leading to substantial financial damage. Collectively, we lost more than USD 400,000.
  • Broker

    TRIDENTPRO FUTURE

  • Exposure Type

    Severe Slippage

Singapore

05-27

Singapore

05-27

Account Issue
Unable to log in; the membership number registered in May 2025 is now showing as invalid.
  • Broker

    GTSEnergyMarkets

  • Exposure Type

    Others

Hong Kong China

05-27

Hong Kong China

05-27

It was suddenly
It was suddenly announced that due to a presumed audit (the auditing firm is not specified) which will be listed on the New York Stock Exchange, we were informed that on the same day of the announcement (August 6, 2024), fund withdrawals will be suspended until August 16, but deposits will not be affected. This can also be considered as induced fraud. Thank you very much for your support. Best regards
  • Broker

    Jimifx

  • Exposure Type

    Unable to Withdraw

Hong Kong China

05-27

Hong Kong China

05-27

The market opened high today but then plummeted, resulting in severe slippage.
The market opened high today but then plummeted, resulting in severe slippage. Please see the picture.
  • Broker

    MCPRIME

  • Exposure Type

    Severe Slippage

Hong Kong China

05-27

Hong Kong China

05-27

A bunch of scammers
This was a scam. A group of people defrauded two hedging orders, forcibly liquidating them because they weren't using stop-loss orders. They inexplicably placed a stop-loss order on a short position at 4509 and a stop-loss order on a long position at 4504, then triggered the stop-loss at 4494, resulting in significant losses.
  • Broker

    Upway

  • Exposure Type

    Scam

Hong Kong China

05-27

Hong Kong China

05-27

TOTAL FRAUD / CAUTION: DO NOT INVEST, IT'S A SCAM
They start by attracting you through advertising in local newspapers or on social media, promising good returns and learning opportunities with a small investment in the stock market, specifically in shares of a well-known bank in the country. Then, the investment, instead of $100, becomes $200. They politely guide you through the platform, but a week later they invite you to an investment seminar to "learn more" and insist you invest $1,000. When you agree, they increase it to $2,500 to cover the purchase of at least one gram of gold. While you request a large withdrawal, they make a small one, supposedly as a test, to ensure it goes through. As soon as the small withdrawal arrives, and while you're processing the larger one, they ask you to change your account type to "protect your investment and avoid withdrawal fees," for which they request another $2,500, which I end up paying to avoid losing my investment. But the large withdrawal process doesn't move forward. When you order everything, they demand tax payments of an additional $4,000, but they don't deposit it.
  • Broker

    suxxessfx

  • Exposure Type

    Unable to Withdraw

Colombia

05-27

Colombia

05-27

First, a consultant called me and opened my account
First, a consultant called me and opened my account, and without informing me, charged me about 1,200 Mexican pesos. However, he argued that the money was in my account and still under my name. From then on, he started teaching me how to trade, and I began to see profits in my account.
  • Broker

    Jimifx

  • Exposure Type

    Others

Hong Kong China

05-26

Hong Kong China

05-26

Garbage, fraudulent platform, deposit and withdrawal channels involving illicit funds.
This is a terrible, fraudulent platform. Their deposit and withdrawal channels involve illicit funds, leading to frozen accounts, margin calls, and bureaucratic wrangling. Anyone who uses it is doomed.
  • Broker

    pepperstone

  • Exposure Type

    Scam

Hong Kong China

05-26

Hong Kong China

05-26

The channel was involved in organized crime, so the card was frozen.
The channel was involved in organized crime, so the card was frozen.
  • Broker

    pepperstone

  • Exposure Type

    Unable to Withdraw

Hong Kong China

05-26

Hong Kong China

05-26

Deposit of 1070 USD has not been credited
Deposit of 1070 USD has not been credited, I have sent more than ten emails. Initially, deposits and withdrawals via Skrill were instant, but this time the deposit has not been credited for a week, and the emails do not have an accurate reply,
  • Broker

    Jimifx

  • Exposure Type

    Others

Hong Kong China

05-25

Hong Kong China

05-25

They maliciously approved withdrawals but refused to provide on-chain proof, owed 20,000 USDT in principal, and then disappeared and refused to communicate!
On March 12, 2026, I deposited 20,000 USDT into the AccuIndex platform (TRC20 chain, transaction time 2026-03-12 07:06:12, transaction ID: 11ca1bb43ac6999e...e8145a070d628d8, verifiable on the blockchain). The deposit process was conducted entirely according to the platform's instructions. My account had no violations or profits; I only requested to withdraw the principal after normal trading. On April 3, 2026, I submitted a withdrawal request for 20,000 USDT through the platform's backend. The platform marked the request as "Approved" on the same day, claiming the funds had been transferred to my cryptocurrency wallet address. However, as of today (May 25, 2026), my wallet has not received the funds, and the platform's claim of "withdrawal" is completely false. To verify the flow of funds, I contacted the platform multiple times via email (support@accuindex.com, marwa.jalal@accuindex.com), requesting the on-chain transaction hash (Tx Hash) corresponding to the withdrawal to verify whether the funds were genuinely transferred. The platform consistently refused to provide this crucial evidence, and all subsequent emails seeking redress went unanswered. Worse still, after I submitted my withdrawal request, the platform arbitrarily restricted my account's trading function, preventing me from placing orders. Later, they delayed the withdrawal under the pretext of "Zoom video verification," a requirement never mentioned during my account opening and deposit process. This is an illegal hurdle added after the fact, severely infringing on my privacy and financial security. I have explicitly rejected this unreasonable demand and repeatedly requested the platform to immediately lift the account restrictions and unconditionally withdraw my funds, but the platform has refused to address this issue. AccuIndex's actions constitute fraudulent withdrawals, malicious delays in repaying user principal, failure to communicate, and illegal addition of withdrawal hurdles, seriously violating the compliance standards of the forex industry and suspected of defrauding users of their funds. I hereby solemnly declare that I demand AccuIndex immediately provide the complete on-chain transaction hash of the 20,000 USDT withdrawal request dated April 3, 2026, to prove the genuine transfer of funds; if they cannot provide valid proof, they must immediately and unconditionally return the 20,000 USDT principal to my wallet address; and they must provide a written explanation and apology for their unwarranted account restrictions, the imposition of additional verification thresholds for violations, and their failure to respond to inquiries. If the platform continues to refuse to address this issue, I will continue to expose the platform's violations through all public channels, including regulatory agencies and social media, and reserve all rights to report the matter to financial regulatory authorities and the police! Complainant: JINGCHAO CHIN
  • Broker

    AccuIndex

  • Exposure Type

    Unable to Withdraw

Hong Kong China

05-25

Hong Kong China

05-25

Frozen money
My money is frozen. I'm unable to withdraw or make any transactions. Can you help me?
  • Broker

    BYBIT

  • Exposure Type

    Unable to Withdraw

Venezuela

05-25

Venezuela

05-25

PocketOption froze and locked my account, I couldn't log in, I still had $40 in it and I requested to process it.
PocketOption froze and locked my account, I couldn't log in, I still had $40 in it and I requested to process it.
  • Broker

    PocketOption

  • Exposure Type

    Unable to Withdraw

Colombia

05-25

Colombia

05-25

Cheating on Globinok platform by Mr Kamran Head
Cheating was done on Globinok platform by its Account Head and recovery cell Mr Kamran for 8383 dollars. I deposited initial 200 dollars and then Mr Mohit sharma account manager proposed for AI trading with 2500 dollars out of which 1250 dollars deposited by me on 22-4-2026 and 1250 was credited by platform and then did not provide AI trade saying that slots are not available and gave manual trading and assured for profit but failed. Though he promised for security of my funds, then he disappeared and Mr Kamran reported himself as account head and recovery head and assured to recover my funds with profit earned and exit from platform with in 24 hours of deposit of 1501 dollars which I did on 29-4-2026& on 1-05-2026 On 5-6 May He made balance zero and stopped responding.On complaint on support a new manager came and asked to settle the matter with refund of 1500 dollars, latter on again saying for deposits, which I refused. They are scammers.Either they refund or I will put my complaint
  • Broker

    GLOBINOK

  • Exposure Type

    Scam

India

05-24

India

05-24

I've been trying to withdraw money for about a month, and it's only $23 USD. But, I'm still unable to withdraw it.
I've been trying to withdraw money for about a month, and it's only $23 USD. But, I'm still unable to withdraw it. They gave me a bunch of excuses saying the money had already been withdrawn. I tried communicating with them, asking why I hadn't received the money if it had been withdrawn. They told me to contact the payment wallet's customer service, which is ridiculous. I said I needed proof of payment, but they kept failing to provide it, just making excuses. This platform is really terrible.
  • Broker

    XTrend

  • Exposure Type

    Unable to Withdraw

Malaysia

05-24

Malaysia

05-24

I‘m unable to withdraw from the platform pepperstone.
Pepperstone is an irresponsible, profit-driven, and self-proclaimed international platform. At crucial moments, their deposit and withdrawal channels malfunction frequently, whether intentionally or not, designed to cause losses for clients. My bank card was frozen, and then I was asked by the police to sign a guarantee – I tolerated all that. In the end, they only compensated me for 40% of my losses. After that, they stopped replying to emails and refused to communicate, only responding with "contact legal counsel" and "compliance." I hope everyone will be wary, and I hope the platform can help me recover my losses of 22,700.
  • Broker

    pepperstone

  • Exposure Type

    Unable to Withdraw

Hong Kong China

05-23

Hong Kong China

05-23

The $209.73 deposit I submitted is currently in Pending status and cannot be withdrawn.
Maxpro365 is a scammer. I invested over 600000 rupees on this platform and lost all my funds. The submitted deposit of $209.73 is currently in Pending status and the funds have not been successfully received. I have sent multiple emails to the authorized party and their senior management, but I have not received my money back.
  • Broker

    Maxpro365

  • Exposure Type

    Unable to Withdraw

India

05-22

India

05-22

Withdrawal blocked / funds withheld
My account was terminated on 11/05/2026 and my remaining balance of USD 4,253 was withheld. I had been trading normally for several months as a strategy provider on cTrader, generating consistent profits for my copiers through regular trading activity including wins, losses and stop losses. TopFX processed my withdrawal of USD 2,100 on 07/05/2026 without issue. Five days later my account was terminated and remaining funds blocked. Their official email stated the reason was that I had withdrawn more than I deposited – which is not a valid clause in their Terms and Conditions. As a strategy provider, my trading performance was fully transparent and verifiable. Despite generating strong returns for followers through legitimate trading, my account was terminated and funds withheld without valid justification. I have submitted a formal settlement request which was rejected. TopFX then offered a settlement of only USD 500 for my balance of USD Total: $4253 ($1500 in account, $2753 in wallet)
  • Broker

    TOPFX

  • Exposure Type

    Unable to Withdraw

Vietnam

05-22

Vietnam

05-22

Publish Exposure

Unable to Withdraw

Severe Slippage

Scam

Others

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Amount Resolved (Past 30 Days)(CNY)

¥8,314,764

Resolved Cases

15511

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Select Country/Region
Hong Kong, China
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